An AI companion for your loved one, just a phone call away.
Warm, gentle conversation by phone. Help your loved one connect with Susan. As Susan gets to know your loved one over time, conversations can become more familiar and personalized.
Call Susan
+1 (844) 771-377210 free minutes every day
Use them in one call or several shorter conversations.
Calls are recorded and analyzed for personalization and AI improvement.
You call, she answers
A familiar number for moments when your loved one could use some company.
Patient by design
Gentle conversation, a slower pace, and room for familiar stories.
Designed with caregivers in mind
For adults living with advanced dementia, with caregiver involvement.
Before you begin
CallingSusan is in early development and has not been medically vetted or endorsed. It does not replace care, supervision, or emergency services.
Frequently asked questions
1. What is CallingSusan?
CallingSusan is an AI companion you can call for warm, patient conversation. Susan sounds conversational, but she is an AI system—not a person.
2. Who might find Susan useful?
Susan may be worth trying for someone who frequently needs someone to talk to, repeats stories or questions, or experiences a reality different from those around them. CallingSusan is designed with adults living with advanced dementia and their caregivers in mind, but its usefulness has not been clinically established. Each person may respond differently.
3. Can Susan help when someone is frustrated or agitated?
It is unclear whether Susan can help de-escalate someone who is already frustrated. If your loved one is agitated, it may be best not to introduce Susan at that moment. Try a first conversation when they are calm and comfortable, and stop if it makes them more upset.
4. How do we get started?
Create an account, complete your loved one’s profile, and call Susan. Before the first call, explain that Susan is AI in a way appropriate to their understanding and ensure that you have the required permissions to arrange and record conversations.
5. How much does it cost?
During this initial phase, each user receives up to 10 free minutes every day. These minutes can be used in one call or across several shorter conversations.
6. Will conversations become more personalized over time?
Conversations are recorded and analyzed to help Susan learn about the caller’s preferences and conversational history. As Susan gets to know your loved one, conversations can become more familiar and personalized.
7. What should I include in my loved one’s profile?
Share their preferred name, language, interests, familiar people, and conversation preferences. You can also include topics to avoid and whether they enjoy discussing religion or faith. Share only information you are authorized to provide.
8. Are calls recorded?
Yes. Calls are recorded and analyzed to personalize conversations and to train and improve AI. Conversations may include sensitive personal information. Review our Privacy Policy for details about how data is handled, or contact febris.health@gmail.com with questions.
9. Does Susan provide medical advice or emergency help?
No. CallingSusan is in early development and has not been medically vetted or endorsed. Susan can misunderstand or give inaccurate responses. It does not replace professional care, supervision, or emergency services. In an emergency, call 911 or your local emergency number.
10. What if my loved one does not enjoy talking to Susan?
End the call. Susan will not be a good fit for everyone, and participation should always be voluntary. Watch for discomfort, confusion, or distress, and let your loved one’s response guide whether you try again.