Important Information About CallingSusan

CallingSusan is an AI conversation service provided by Febris Health LLC. Please read this information before creating an account or helping someone use the service.

Susan is an AI system that simulates human conversation, not a person. Conversations are recorded and analyzed to personalize future conversations and to train and improve AI. CallingSusan is in early development and has not been medically vetted or endorsed. It does not replace professional care, human companionship, supervision, or emergency services.

1. About the service

CallingSusan provides telephone conversations with an AI companion called Susan. It is intended to offer gentle companionship for adults living with advanced dementia, with involvement from a caregiver or legally authorized representative.

CallingSusan is in its initial trial phase. Its safety, effectiveness, and suitability for people with dementia have not been clinically established.

Consider the individual’s needs, preferences, and reactions before using the service. Stop using CallingSusan if conversations cause discomfort, confusion, agitation, or distress.

2. AI identity and limitations

Susan may sound like a person, but she is not a human friend, clinician, or caregiver. Susan may misunderstand the caller or provide inaccurate, inappropriate, repetitive, or upsetting responses.

The caregiver or authorized representative is responsible for explaining that Susan is AI in a manner appropriate to the individual’s understanding. Do not represent Susan as a real person or someone the individual knows.

CallingSusan does not guarantee any particular benefit, including reduced loneliness, improved wellbeing, or reduced caregiver workload.

3. No medical advice or professional care

CallingSusan is intended for companionship only. It is not intended to diagnose, treat, prevent, or monitor any disease or condition.

Do not rely on Susan for medical advice, medication instructions, treatment decisions, or assessments of a person’s health, safety, or ability to make decisions. Consult a qualified healthcare professional about medical concerns.

Using CallingSusan does not create a clinician–patient relationship.

4. No emergency response or monitoring

CallingSusan is not an emergency or monitoring service. Susan may fail to recognize distress or dangerous situations and may respond incorrectly.

Do not rely on Susan to supervise the caller, notify a caregiver, contact emergency services, or send help. Do not assume that a person is listening to the call in real time.

If someone is in immediate danger, call 911 in the United States or the appropriate local emergency number.

5. Caregiver responsibility and authorization

If you arrange calls for another person, you are responsible for ensuring that you have the authority and permissions required for their use of the service, including recording and use of their conversation data.

Being a family member or caregiver does not automatically give you legal authority to consent on another person’s behalf. A dementia diagnosis does not automatically mean that a person cannot make their own decisions.

Remain available to provide appropriate support during calls. Respect the individual’s wishes and end a call if they appear unwilling, uncomfortable, or distressed. Do not force anyone to participate.

6. Recording and use of conversations

Conversations with Susan are recorded and analyzed to help the AI learn about the caller’s preferences and conversational history and improve their individual conversation experience. Conversation data is also used to train and improve AI.

Recordings may include voices, names, personal stories, health information, and other sensitive information shared during a call. Do not assume that conversations are anonymous or confidential clinical communications.

Before a call begins, ensure that any required recording and data-use permissions have been obtained from participants or their legally authorized representatives.

Avoid sharing passwords, financial account details, Social Security numbers, or unnecessary private information about yourself or others.

For questions about how conversation data is used, retained, or accessed, or to request deletion, contact febris.health@gmail.com. Ending a call does not itself delete previously recorded information.

7. Availability and stopping use

The service may change or be interrupted, delayed, or unavailable during its initial development.

You may end a call or stop using CallingSusan at any time. CallingSusan should be used only when appropriate for the individual and alongside the human care and support they need.

8. Your acknowledgment

Before using CallingSusan or arranging calls for another person, you acknowledge that:

• Susan is an AI system that simulates human conversation.
• You are responsible for appropriate disclosure of Susan’s AI identity and for ensuring that you have any required legal authority and permissions.
• Conversations are recorded and analyzed to personalize the caller’s experience and to train and improve AI.
• CallingSusan is in early development and has not been medically vetted or endorsed.
• CallingSusan does not replace professional care, supervision, or emergency services.

Nothing in this notice limits rights that cannot lawfully be excluded.

9. Contact

Febris Health LLC
Email: febris.health@gmail.com