Privacy Policy & Important Disclaimers
Effective October 12, 2026. CallingSusan is a service of Febris Health LLC.
Please read first — important disclaimers
- Trial phase. CallingSusan is in its trial phase. It is not medically vetted or recommended by any medical authority.
- Not a medical device. CallingSusan is a companionship service only. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for professional care.
- Intended use. CallingSusan is intended for adults living with advanced dementia, arranged by a caregiver or a representative legally authorized to act for them. A dementia diagnosis alone does not settle whether someone can make their own decisions. Please do not use it for anyone outside this scope.
- Susan is an AI companion. Susan will not identify herself as an AI companion during calls. As the family member who creates the account, you are responsible for deciding if and when to tell your loved one that Susan is AI.
- Not an emergency or monitoring service. Susan may miss signs of distress and cannot monitor your loved one's safety or summon help. Do not rely on it to detect emergencies or contact help. If your loved one is in distress or danger, contact their caregiver or call 911.
- Improves with use. Susan's performance for your loved one is expected to improve with more use — regular calls help conversations become more comfortable and natural over time, and the service itself is continually refined.
Information we collect
- Account information: your name, the phone number you sign up with, and your PIN (stored in hashed form, never in plain text).
- Caller numbers and profiles: additional phone numbers you add, and the loved-one profiles you create (name, relationship, and any comfort notes you choose to provide).
- Call information: the phone numbers involved in a call, and the date, time, and duration of each call.
- Call recordings and analysis: calls may be recorded and analyzed, including by automated systems, so we can operate the service, review quality and safety, and improve Susan's performance.
How we use information
- To provide and operate CallingSusan, including connecting and personalizing calls.
- To improve Susan's conversational performance and the quality of the service.
- To keep the service safe and reliable, and to respond to problems.
- To communicate with you about your account and the service.
How we share information
We do not sell your personal information. We share information only with the service providers who help us operate CallingSusan — such as telephony, hosting, and AI providers — and only as needed for them to do that work. We may also disclose information when required by law, or to protect the safety of our users and the public.
Data retention and security
We keep account information and call records while your account is active and for as long as reasonably needed to operate and improve the service. We use reasonable technical and organizational safeguards to protect your information, but no system can be guaranteed completely secure.
Your choices
You can update your account details, caller numbers, and loved-one profiles at any time from your account pages. To ask questions about this policy, or to request access to or deletion of your information, contact Febris Health LLC at febris.health@gmail.com. We will respond to requests promptly.
Who the service is for
Accounts may only be created by adults. CallingSusan is designed for family members and caregivers of people with advanced dementia; it is not directed at children.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will post the updated policy on this page with a new effective date.